TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx found that 53% of public-facing workers have recently encountered ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today reported financia ...

NICE has a narrow economic moat, but faces potential competition from AI entrants in the SMB segment. See why I rate the ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Intradiem completed development work on a significant platform modernization project in 2024, ensuring a firm foundation for its innovative product offering. The company saved millions for its ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

The Department of Tourism (DOT) is expanding its Tourist Assistance Call Center (TACC) by adding Korean-speaking agents to ...

NewsCenter 5 offered the Healey Administration the chance for an on-camera interview about this, but they declined. Matthew ...