As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

ORLANDO, FLORIDA / ACCESS Newswire / January 27, 2025 / DATAMARK, Inc.,a global contact center and business process ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

In addition to support for every channel you care ... Seamless CRM integration is the backbone of any omnichannel contact center — your customer relationship management software is typically ...