AI is making a lot of things easier. It saves time, increases productivity and can even enhance creativity when used well.

A study by DDC Freight Process Outsourcing, a provider of front- and back-office solutions to trucking and logistics firms, recently delved into customer service in the supply chain. The Evergreen ...

New customer service initiatives are not often the highest ... and offer her insight on customer service trends across the supply chain.

“For the chief supply chain officer, inventory is one of their key ... Old Problems, New Solutions Krishnamurthy adds that AI helps with some of the knottier problems of customer service, such as ...

Supply chain efficiency is another word for customer service, according to Alber. The company’s brands, which include Williams Sonoma and Pottery Barn, stand out for their customer service and ...

This can be achieved through a voice-of-the-customer (VoC) program. VoC captures customers’ opinions, needs, and perceptions, often collected through surveys, interviews, and feedback channels, to ...

The best tool for delivering a consistent CX that bolsters supply chain resilience? Customer service automation. In this webinar, you’ll find out why forward-thinking supply chain leaders are turning ...

Tractor Supply Co. prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. The rural lifestyle retailer, with more than ...

USA Today named the company one of America’s Customer Service Champions. Tractor Supply was also featured on Forbes’ 2024 Customer Experience All-Stars list, an annual index of the brands that ...

However, the goal of either finished product is a customer who is satisfied with the product or service she paid for. In a manufacturing organization, optimization of the supply chain is ...