Amid industry-wide shifts, Salesforce adjusts its workforce strategy, reallocating roles and prioritizing sales hires, as AI ...

Zurich Financial Services Australia has confirmed the appointment of Morris Garsin (pictured) as its incoming head of claims ...

One of the most effective ways to do this is by delivering exceptional customer experiences. Yet, according to Forrester ...

Customer loyalty has evolved, and offering a great product is no longer enough to retain customers. You need to deliver value ...

Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Onity is diving into reverse mortgages, Andry Peach explains why now is the right time and how reverse fits into the company’s long-term growth vision.

CMS Energy in Jackson is installing a new corporate organizational structure to support the company’s operational ...

We estimate that Nordson will have a debt/adjusted EBITDA ratio of about 2.5 times in fiscal 2025, which is roughly in line with many of its industrial peers. We believe that Nordson has established a ...

Faced with the ongoing challenge of reducing churn and increasing retention, video platforms have realized that customer acquisition alone isn't enough and nor is aggressive pricing. What's really ...

A little over two months into his new gig running Intel, CEO Lip-Bu Tan is laying out his plans to turn Intel into a legitimate chip manufacturer.

In the first of a four-part series previewing new MDM research to be unveiled in a June 25 webcast, we introduce futures ...

A conversation about memory, movement-building and the sacred work of staying connected. In this stirring episode of Complexified, we sit down with scholar, poet and community elder Rachel Harding ...