AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

Kraken Robotics (TSXV:PNG) has completed its acquisition of 3D at Depth Inc., a subsea services company specializing in ...

Saline County is making it easier than ever for residents to access information and connect with county services with the ...

Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...

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Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Eastern PNG says "unforeseen" economic factors force its hand on aggregation customers' contractual rates. Cities weigh whether to cut ties.

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

The Revitalising the PNG Dictionary of Biography (PNGDB) Project is an attempt to celebrate Papua New Guineans from various sectors of society who have contributed to progressing the nation’s ...

He said he feared that Musk’s team had taken most of the actions necessary to create a total system collapse, whether in skyrocketing wait times for customer service, system interruptions or a timely ...