Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.