Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

When college students are treated as customers a number of disastrous outcomes ensue, including grade inflation.

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

Not customers, and not clients, either—reclaiming a vision of students as citizens points to a way forward for higher ed, ...

The hacker who breached education tech giant PowerSchool claimed in an extortion demand that they stole the personal data of ...

Department of Customer Service The Department of Customer Service ... to a safe and healthy community in the Georges River Local Government Area. Services include education, monitoring, enforcement ...

Though President Donald Trump’s first-term proposal to end the agency didn't materialize, he renewed the campaign promise ...

Driver testing parking spots for applicants will be located adjacent to the Service NSW Centre in the customer parking area. Broken Hill Service NSW Centre team members assisted more than 23,000 ...

To that end, each of the Philadelphia School District’s 216 schools and all of its offices have now rolled out a new, AI-powered customer-service system that officials say gets faster responses to ...