We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

In total, about 2,500 Portland employees work half or all their time at home after Portland Mayor Keith Wilson ordered about 700 supervisors and managers back to the office five days a week.

The agency is abandoning an initiative aimed at preventing fraud, the latest example of a failed effort by Elon Musk’s disruptive cost-cutting team.

The agency has already seen 7,000 job losses from dramatic cost-cutting efforts by Trump and Musk — even as they promise no benefit reductions.

REXBURG, Idaho (KIFI) - The city of Rexburg is looking to better serve its community by investing in its employees. All week, city employees are taking special training courses, learning about ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs, or roughly 12% of its staff. The potential cuts are part of a larger ...

“When we are brought in to train seasonal employees to deliver exceptional customer service, we teach them about the rational versus emotional needs of customers,” says Bailey Parnell, the ...

Home; Entertainment And News; Server Says Customer Asked Him To Play A Game To Earn His Tip — 'I'm Not Here For Your Entertainment' Messing with a server's livelihood is not a flex.

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move ...

At one corporation, customer service agents who underwent game-based training reduced their average case-handling time by 12% and improved their rate of resolving issues within the first call by 8.5%.