Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

The versatility of voice assistant technology extends beyond basic customer service: Voice assistants are transforming talent acquisition and development through: On the revenue generation side ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants handle calls.

Voice-of-the-customer data can also help close the gap between ... You can also collect and analyze the feedback customers share with your customer service and field service employees. At the ...

Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 16 April 2025 Gartner does not endorse any vendor, product ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems ...

"Gartner® defines Voice of the Customer (VoC ... VoC software "enables leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience ...