Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

An on-demand bookable bus service has been expanded to a new town, plugging the last major gap on the service. Gloucestershire County Council's The Robin will start to serve Newent and the surrounding ...

Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

You invest hours in images, design and color schemes. But what happens when customers explore your website without ever ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Telviva CEO David Meintjes writes on the key trends that will drive business communication in 2025 and beyond.

Dubai: The Ministry of Health and Prevention (MoHAP) has unveiled ‘Customer Voice’ platform, an AI-driven system designed to ...

Experts criticize new voice and SMS tariff plans by major Indian telcos for failing to benefit intended demographics.