As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Nurix Labs Inc., the developer of custom artificial intelligence agents for enterprise customers, today announced it launched ...

SoundHound AI sees triple-digit revenue growth in the booming voice AI market. Find out why SOUN stock is a Hold.

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, with 100% of ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

Explore the transformative power of Chatterbox’s AI voice cloning and Text-to-Speech TTS, reshaping communication and ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...

Some Android phones include a secret feature that lets you record calls without making a loud noise or alerting the other ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...