Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Nurix Labs Inc., the developer of custom artificial intelligence agents for enterprise customers, today announced it launched ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and ...

SoundHound AI sees triple-digit revenue growth in the booming voice AI market. Find out why SOUN stock is a Hold.

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has received the highest overall ‘Willingness to Recommend’ rating, with 100% of ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...

Some Android phones include a secret feature that lets you record calls without making a loud noise or alerting the other ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

Roughly 60% of businesses with IVR systems are using artificial intelligence today to make the experience more conversational ...

Amazon layoffs are making headlines again as CEO Andy Jassy confirmed the company will gradually reduce its corporate ...

Two chocolate products sold at stores nationwide have been recalled due to a labeling issue that could pose a serious health ...