It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

Madhumita Murgia speaks to Jim Covello and George Lee of Goldman Sachs, Synesthesia chief executive Victor Riparbelli, Replit ...

“There are a lot of things that it’s going to do better than we can,” said Jeff Laethem, who heads a Buick and GMC dealership in Detroit. Laethem uses an AI product to help manage customer phone calls ...

The next time you call to book a service appointment for your car, you might not need to speak with a human. Companies with artificial intelligence-powered tools are pushing into all corners of ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

This strategic move is set to bolster KiranaPro's capabilities in vendor acquisition, hyperlocal marketing, and efficient ...

"It’s a small act of love, I think, to want to talk to someone—however you choose to do it," writes Rainesford Stauffer.

According to vocal coach Claire Fry, how we say something can be as important as the words themselves. Here's her advice for ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Should you text, call, or FaceTime to stay close? Each has a different impact on connection, trust, and friendship. Find the mix that works best for you.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...