QuestionPro and MarketCulture Partner QuestionPro and MarketCulture have announced a strategic partnership that empowers ...

"Everybody has biases in general, and certainly people have biases with respect to insurance," Schwartz said. "It's making ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The software giant polls staff on various aspects of their work life. The results are a key tool for assessing employee ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...