The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

The latest survey revealed double-digit, year-over-year improvements in perceptions of personal safety and security, the ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

SoFi reports that 2 in 3 Americans have 1-2 bank accounts, but many save $500 or less for emergencies; tech adoption in ...

Rep. Pat Ryan, D-NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care issues.

Rep. Pat Ryan, D-NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care issues.

This is because the survey is brief and makes the point that any feedback, good or bad, helps to improve a service I am very likely to use in future. In other words, it’s in my interest to respond.

Why customer surveys have finally gone too far. Demands for consumer feedback using impersonal, time-eating, poorly designed questionnaires have gone from bad to out of control. Pilita Clark Columnist ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service.Just over half of them, 54 ...