Customers said they're open to AI-powered interactions when contacting support, but they expect the outcomes to be satisfactory. This article, Survey: Customers prefer AI chatbots to live customer ...

The email contained the usual set of questions. How would I rate ... of the entire Customer Experience. A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy ...

CSG recently surveyed 1,000+ consumers across the US, UK, France, Australia and Germany regarding how they interact with ...