Retail industry ranked worst for customer service, according to new report
The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...
4 Ways AI Will Transform Retail CX In 2025
The retail landscape will continue to evolve rapidly in 2025, and AI will help brands elevate their CX to meet consumers’ rising expectations.
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Dissatisfied retail workers are leaving the industry because of abusive customers and low pay, and that's making the labor crunch worse
But retail and restuarants are are also struggling ... off early in the pandemic may never return to fast food and customer service work. In April, food services and drinking places added 187,000 ...