South African retailers can no longer afford to rely on “gut feel” when deciding on store locations, writes ROCHELLE MOUNTANY ...

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Retail Markets in Troy, a provider of self-service retail technologies, has agreed to acquire Pennsylvania-based Cantaloupe ...

More than half (55%) of consumers are tired of hearing about AI, according to Twilio’s 2025 State of Customer Engagement ...

Plus: Arcis Golf acquires three Georgia-based courses from Invited, Cognigy expands existing partnership with Foundever, and ...

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting shoppers.

The breach, which Adidas became aware of on Friday, primarily involves contact details of individuals who have interacted with its customer service desk ... chain vulnerabilities that have dominated ...

A Dania Beach tech firm is helping businesses achieve impressive self-service rates, transforming how retailers handle customer inquiries across multiple communication channels. How AI paves way ...

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...

At Expo 2025 Osaka, which kicks off this weekend, Avatarin, a spinoff from airline operator ANA Holdings, will demonstrate remote customer service at two 7-Eleven convenience stores. Its Newme ...