Meet the future of customer service: Jotform AI Agents
Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...
Home Depot, Lowe's try new customer service solution
Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...
Retail industry ranked worst for customer service, according to new report
The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...
4 Ways AI Will Transform Retail CX In 2025
The retail landscape will continue to evolve rapidly in 2025, and AI will help brands elevate their CX to meet consumers’ rising expectations.
The Key To Consistent Customer Experience Is Within Reach
New generation low earth orbit (LEO) satellite networks can enable a different delivery model that overcomes the barriers ...
TCS expands partnership with Coop Danmark to support operations and customer experience
Tata Consultancy Services (TCS) announced that it has extended its partnership with Coop Danmark to support the core business system of Denmark's leading consumer goods retailer.
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BMW Group India strengthens its dealer network with a new Retail.NEXT dealership
BMW Group India announced the launch of Deutsche Motoren's Retail.NEXT showroom in Central Delhi. The new showroom is located ...
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Four Drive Motor Retail sites celebrate Vauxhall Customer Excellence Awards
Four site locations Drive Motor Retail are celebrating 2024 Vauxhall Customer Excellence Awards. Drive Hartlepool achieved ...
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Hear Me Out: Consumer Study Reveals Phone Still Reigns in Customer Service
PolyAI, a global leader in voice AI solutions for customer experience and service, reveals that 65% of Americans prefer a ...