The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

AI offers small retail businesses many ways to benefit from new technology, from saving time on repetitive tasks, to ...

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

Generative AI is quietly rewriting the rules of brand discovery and consideration. It isn't just another tool—it’s wiring together discovery, comparison, and conversion.

The Department of Transport and Main Roads will transfer its customer service functions to the Department of Customer Services, Open Data, and Small and Family Business on July 1. The machinery of ...