However sophisticated your AI deployment may be, you still have to get the logistics fundamentals right: You have to deliver on time.

Becky Levin Nevarro ordered a Waymo to get her and some friends to Deep Eddy Cabaret, a beloved local watering hole in Austin, Texas. When the self-driving vehicle pulled up to the spot, though, it ...

Social Security provides predictable monthly payments for millions of disabled and retired Americans and their families. What isn't so predictable is the government agency's customer service.

Waymo's self-driving vehicles are reportedly growing increasingly popular in Austin, but a dangerous incident on Sunday may have people thinking twice before hitching one of the autonomous rides. A ...

The Kansas City, Missouri, metropolitan area has long been a regional hub for the federal government, and the pain from the ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Despite the rise in technology and the ever-present narrative that robots are going to take over the world, consumers still ...

Nick Viall revealed he was 'turned on' listening to wife Natalie Joy’s customer service call, calling the moment a sexy ...

Aqua, a division of Essential Utilities, is hiring customer service representatives for its call center in Cary.

As a serial entrepreneur for decades, I’ve worn almost every hat imaginable: marketer, bookkeeper, social media manager, ...

So many more people have been calling in recent weeks that customer service representatives tell CNN it’s much harder for them to help those with more standard needs, such as applying for benefits or ...

In addition the products are extremely overpriced and the business lacks professional customer service representatives. The representative I spoke with was rude and condescending and I wish I'd ...