However sophisticated your AI deployment may be, you still have to get the logistics fundamentals right: You have to deliver on time.

Becky Levin Nevarro ordered a Waymo to get her and some friends to Deep Eddy Cabaret, a beloved local watering hole in Austin, Texas. When the self-driving vehicle pulled up to the spot, though, it ...

In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and ...

Social Security provides predictable monthly payments for millions of disabled and retired Americans and their families. What isn't so predictable is the government agency's customer service.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

Waymo's self-driving vehicles are reportedly growing increasingly popular in Austin, but a dangerous incident on Sunday may have people thinking twice before hitching one of the autonomous rides. A ...

The Kansas City, Missouri, metropolitan area has long been a regional hub for the federal government, and the pain from the ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

Despite the rise in technology and the ever-present narrative that robots are going to take over the world, consumers still ...

Nick Viall revealed he was 'turned on' listening to wife Natalie Joy’s customer service call, calling the moment a sexy ...