The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Commentary: I was supposed to get the Switch 2 on June 6. It didn't show up on that day -- or any day -- and Verizon never gave me an update. But the story has a happy ending. Sort of, anyway.

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

The best remote jobs without a degree show that a successful career doesn't require a college diploma, so long as you possess ...

Two suspected illegal recruiters have been arrested by the National Bureau of Investigation (NBI) for attempting to send abroad a woman to work illegally as ...

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

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