Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

ERP systems were meant to democratize data, but by reinforcing CFO control, they often sideline operations and stall true ...

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

The Automated Customer Account Transfer Service moves securities like stocks, bonds, mutual funds, and options from one brokerage to another.

Lost an Amazon package? Need to call your airline because your flight got canceled? Then you need to pay extra attention when trying to find a customer service contact.

If you're having any trouble with your Amazon order, find out how to work your way around their Customer Service page.