There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

A cloud service-level agreement (SLA) is a legal contract between a customer and a cloud service provider. Before contract negotiations begin, it's important to conduct a cloud security audit and ...

LUXEMBOURG--(BUSINESS WIRE)--SES announced today that O3b mPOWER, its second-generation medium Earth orbit (MEO) satellite system, was deployed to a Viasat Energy Services’ customer operating an ...

iCSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort. MOUNTAIN VIEW, CA / ACCESS ...

A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract that guarantees a certain service ...

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out metrics by which that service is measured, and the remedies or penalties ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” ...

Service level agreements (SLAs ... performance has begun to take hold in organizations where ensuring an optimal customer experience has become paramount. Experience level agreements — XLAs ...