There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Rochester, N.Y. (WHAM) — RG&E and NYSEG face millions of dollars in penalties for failing to meet customer service standards.

AI's capability for instant multilingual interaction is transformative. Now, a customer service agent in Paris can support clients in São Paulo, Berlin or Seoul—in their native languages.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

Dublin AI startup Solidroad raises $6.5M from First Round Capital to transform customer service training with AI that coaches human agents and improves satisfaction scores.

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.

2. Customer Service Agent Augmentation. Best Buy has also created AI solutions that provide advanced assistance to customer care agents. The system provides real-time conversation assessment ...

Here's how to contact Amazon Customer Service to deal with all of your Prime Day-related questions. Digital Culture Tech Science Life Social Good Entertainment Deals Shopping Games. Search.

Adidas confirms a data breach through a third-party vendor, affecting customer data like names and emails, but it assures no financial information was compromised.

Adidas has suffered a data breach that has affected customers who have previously had cause to contact the sportswear brand’s customer service helpdesk. The company confirmed the incident in a ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...