Tata Electronics plans to expand in North America by hiring over two dozen professionals, including sales directors and ...

An annual celebration of excellence in the off-trade, the Drinks Retailing Awards 2025 saw Manchester-based retailer Reserve ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Imprivata ®, the digital identity company for life- and mission-critical industries, today announced that Imprivata Enterprise Access Management (EAM) has been named 2025 Best in KLAS for Access ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today reported financia ...