Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Opinions expressed by Forbes Contributors are their own. Adrian Swinscoe writes about service and the customer’s experience. Recently, I was invited to participate in a discussion about how to ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said today it has raised $14 million in a early-stage funding round led by ...

President Joe Biden on Saturday signed into law the Government Service Delivery Improvement Act, legislation that targets improving customer service interactions with the government. The bill (H.R.

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...