It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges The data centre industry is undergoing rapid ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

India], April 11: Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer intelligence solution designed for Telco, ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...

When the California biotech firm filed for bankruptcy, there was one looming question for customers: What's going to happen ...