No one’s reading cover letters,” Machado said to CNBC. “Even when I was a recruiter for so many years, I can count on maybe ...

The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...