Seismic's Spring 2025 Product Release advances the company's vision to bring AI into every stage of enablement, including its new Role-Play Agent.

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

Seismic's Spring 2025 Product Release advances the company's vision to bring AI into every stage of enablement, including its new Role Play Agent.

Customer satisfaction is a key driver of success in the trucking industry. Meeting and exceeding customer expectations not ...

What do this year’s rankings say about the state of the restaurant industry — and how brands can keep guests satisfied in a ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, ...

Best-in-class innovations in workplace AI are highlighted by Newsweek 's AI Impact Award winners in the workplace categories: ...

One of the most crucial ways biBerk has revolutionized business insurance is through its direct sales approach.

New research from Sinch reveals how top brands are unlocking smarter, more personalized customer experiences with AI, RCS, and integrated omnichannel strategies STOCKHOLM, June 16, 2025 ...

Besides ensuring timely deliveries, sustainability is at the heart of their operations. They have been continually working ...