Booking.com stays on top despite across-the-board declines Online travel agencies (OTAs) drop 3% to an ACSI score of 75, with all the measured brands and all components of the customer experience ...

ATLANTA, Oct. 24, 2024 /PRNewswire/ -- Norfolk Southern Corporation (NYSE: NSC) is uniting a diverse group of industry leaders and stakeholders to form its Customer Advisory Board. The new ...

The engineering industry, with its innovations, ideas and manufacturing challenges, provides management with additional hurdles to clear in providing exceptional customer service. Without it ...

Today’s customers want personalized (and often instant) customer service and tailored experiences—and they won’t stick with a business that doesn’t deliver. In fact, in a survey by Salesforce, 76% of ...

The Board is a group of established clinicians, researchers, industry advisors, and thought leaders dedicated to the mental health field "We are thrilled to announce the launch of our Customer ...

Your customer-facing meetings (user groups, customer advisory board (CAB), etc.) are also likely burned out from overused PowerPoint slides and will applaud your attempt to minimize — if not ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

The Fast Company Executive Board is a ... position in the customer success (CS) industry creates a fascinating dynamic. Our CAB members seek insights, examples, and ideas from each other and ...

Don’t be surprised if you see more butter boards at your next get together or party. The viral trend has taken over just in time for the fall season, which means you may even see some Halloween ...