Ways to Use Customer Feedback for Continuous Improvement Customer feedback is a goldmine of information for businesses ...

In Craig Johnson’s newest novel, “Return to Sender,” we finally get the answer to the question you never thought you had: ...

Even if you’ve booked hotels many times, it can feel like an overwhelming task. Is it better to book a room far in advance? What are the cancellation policies? What’s a normal price?

Mike Anderson says if things are slow at your shop, make sure every potential customer can book the appointment they want.

The years since the pandemic have seen renewed interest among some educators for scribbled answers between powder blue covers ...

The personalized customer experience that came naturally to shopkeepers of the past is generally missing in today’s rapidly ...

Digital commerce brands are increasingly expected to provide tailored recommendations and personalized experiences that ...

Erin Kerrigan just published the findings of their 2025 OEM Survey, a study that polls some of the top talent in automotive leadership ...

The bottom line, though, is that companies are using a cornucopia of collection methods and sources to capture and process customer data on metrics, with interest in types of data ranging from ...

What is the best way to drive innovative work inside organizations? Important clues hide in the stories of world-renowned creators. It turns out that ordinary scientists, marketers, programmers ...

State regulators and the Oklahoma Geological Survey are investigating the swarm of quakes, which centered around the Arcadia area northeast of Edmond. According to the U.S. Geological Survey, the ...

Longevity in business is all about building lasting relationships, and relationships do not just happen; they require a lot ...