Fortive targets companies with reputable brand names, large installed bases, and strong cash flows. Management has focused particularly on boosting recurring revenue in its portfolio, which has ...

JetBlue launches its first-ever premium credit card with lounge access and other perks as industry competition for premium ...

Below is a summary of the best new car deals in February 2025, listed alphabetically by brand. Our researcher used a popular ...

British Airways revised its loyalty programme changes after backlash, reintroducing flight-based status qualifications alongside spend-based points to address customer complaints.

Tractor Supply is the largest consumer farm specialty retailer in the United States, surpassing $14.8 billion in sales in fiscal 2024. The firm has differentiated itself through its products and ...

British Airways is attempting to regain control of the narrative. Improved customer messaging and additional status ...

Independent sellers on Amazon's marketplace are reporting an increase in fraudulent returns that they say is cutting into ...

The closed-loop rewards model ties loyalty points to future purchases from the same retailer and manufacturer, strengthens ...

Resolve Complaints Quickly — One of the best ways to create loyalty is when resolving a customer problem in a positive way, so don’t argue over little things. If you can turn an angry customer into a ...

Done right, loyalty programs are a uniquely effective way to improve customer retention. Research from Accenture found that loyalty program members drive between 12 and 18% revenue growth each year.

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...