In my experience, there’s no better way to access what your B2B customer knows than with a good interview. Think of the alternatives, such as phone calls, surveys by mail or internet, etc ...

A successful customer discovery interview is about asking the right questions and listening carefully. By following these 10 steps, you’ll gain the insights needed to create a value proposition ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

In coming up with its annual findings, the ASCI uses customer interview data to calculate a restaurant's satisfaction score from 0 to 100 using a range of criteria including accuracy of food order ...

The road to a good and profitable F&I sale starts with a simple, quick customer interview, guest columnist Nick Ware writes. July 05, 2023 12:00 AM. Nick Ware ...

"Yup," said the worker, as the customer marched off-screen for her interview. In a follow-up video, the woman danced back to her friend's car, wearing a brand-new Popeyes uniform.

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when ...

After a customer went on the attack at a Berkeley Thai restaurant, good Samaritans stepped in to save the day. Video shows a customer at the bottom of the screen asking for free food.

In fact, I was probably one of the early adopters of the interview/menu F&I process when it was popularized in the 1990s. But the “why” is just too transparent to customers.

Since 2018, Amira Boland has worked at the Office of Management and Budget as their first-ever federal customer experience lead. She led the implementation of a 2021 CX-focused executive order ...