In my last blog, I mentioned all the ways that a B2B customer (another business) is different than a B2C customer (an end consumer): they tend to be more insightful, more rational in their ...

Last week, in the post "How to Interview a Customer," I explained that you must have the right attitude when meeting with a customer. That attitude, however, is not enough. If you're going to ...

How to conduct an effective customer discovery interview for your veteran-owned business (Oregon Army National Guard Photo by Staff Sgt. Anita VanderMolen, 115th Mobile Public Affairs Detachment) ...

How To Ace An Interview Question About Customer Service getty When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

The road to a good and profitable F&I sale starts with a simple, quick customer interview, guest columnist Nick Ware writes.

asked the customer. "Yup," said the worker, as the customer marched off-screen for her interview. In a follow-up video, the woman danced back to her friend's car, wearing a brand-new Popeyes uniform.

After a customer went on the attack at a Berkeley Thai restaurant, good Samaritans stepped in to save the day.

He correctly suggests the F&I practitioner always be prepared to answer the “why” for the customer. Unfortunately, this is where you lose me as a fan of the interview. Ware doesn’t give any ...

The American Customer Satisfaction Index (ASCI) recently released its 2024 Restaurant and Food Delivery Study, and McDonald's once again came in last place.