The job market now values soft skills more than degrees. People skills are key for mid-level roles. Project managers need ...

Since he entered the league, he's been known for his eye-popping skills and ball-handling control Dallas Mavericks guard Kyrie Irving (11) in action during the game between the Dallas Mavericks ...

Customer service soft skills are the non-technical ... At Topicals, we use Macros to help maintain brand voice while handling a high volume of customer service tickets. We’ve built a library of ...

SBR reduces handling time and enhances the customer experience by routing inquiries to the most qualified agent. “So far, we’ve routed more than 1.5 million conversations using Skills-Based ...

Few skills impact the customer service process ... that you are mentally and emotionally present in the midst of handling a customer complaint. This makes the customer comfortable and prepares ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

When you're gearing up for a Business Process Outsourcing (BPO) interview, one of the key skills you need to demonstrate is how adept you are at handling customer inquiries. Given the customer ...

Crucial hard skills for a phenomenal customer experience Starting with the hard skills ... all at a fast pace, and potentially handling other interactions at the same time. Here’s what answering an ...