The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Discover 12 powerful digital marketing strategies that are transforming businesses in 2025. From AI personalization to ...

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in ...

Only 20% of consumers actively use more than three loyalty programs, proving most programs struggle to stay relevant, ...

Sitecore.ai helps marketers explore the future of digital customer engagement SAN FRANCISCO, June 25, 2025 /PRNewswire/ -- Sitecore® today announced the launch of Sitecore.ai, a bold new digital ...

Federal Bank is strategically transforming into a tech-driven, customer-centric institution. National Head Consumer Banking, ...

AI and advanced technology are solving the complexities of personalization and campaign measurement. Eliminate inefficient spend and directly link efforts to script lift with an optichannel strategy ...

The most effective sensory experiences are those that are intentional, aligned with brand identity and carefully measured for ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Mr. Weidong Luo, Chairman and Chief Executive Officer of Aurora Mobile, commented, “We believe our treasury optimization strategy through investments in digital assets will: ...

Now CEO and founder of independent agency Apparent, Smith leads a team delivering results-oriented work for clients like ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...