A local comic book store that used AI-generated art in its mailings caught a lot of flak but was given a pass by some.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

British Gas received 1.4 million complaints from billpayers in the 18 months to July last year, which led to parent company Centrica recruiting 700 more customer service employees the previous ...

The complaints were filed by the Austrian advocacy group Noyb, known for its successful litigation against American companies such as Apple, Alphabet, the parent firm of Google, and Meta. Legal action ...

The customer uploaded a copy of their receipt to social media on Wednesday after they used the rideshare service for a trip in Melbourne. 'There is a glitch that has affected both myself and a few ...

Rachel Reeves’s Budget tax raid will result in fewer workers across the retail sector, sparking fears that customers will receive worse customer service. As well as warning of price rises ...

Google’s updated documentation now suggests websites require ratings to be paired with a review comment and an identifiable author name. While not mandatory for rich results, Google says this ...

Racing is known as the sport of kings, and invariably that's a help, but occasionally it might be a hindrance. The negative aspect was highlighted during an afternoon wandering around Kingston upon ...

Facepalm: Apple is believed to have ended production of its Vision Pro headset amid weak demand from customers. The news comes months after a report claimed that the company would wind down ...

Actively listen to your customers' feedback, both online and in person. Respond to customer comments respectfully and transparently. Even when inconvenient, honesty is vital for preserving your ...