Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Both Amica and State Farm have benefits and disadvantages. See how the two compare regarding discounts, coverage, and more.

Direct-to-store model (delivering drugs directly to each retailer’s stores) of distributors are increasingly becoming more popular among retailers (represents 93% of sales in 2017, up from 74% in 2007 ...

A male traveler was just trying to check in for his flight to get home from a business trip when a couple Frontier employees appeared to make checking in wayyy more difficult than it had to be. The ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

If you’re not an early adopter of generative AI or you’re not chronically online, you may be unaware of an evolving cultural ...

A bartender at a Texas Roadhouse in Lynchburg, Virginia is being credited with saving the life of a customer who was ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

D ial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...