Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Today many wealth management firms have ended the practice of using unsolicited outbound calls to find new customers, or cold calling. Not so C. James Taylor, who manages a team of 18 people and ...

Every week Jesse cold calls a different information centre somewhere in Aotearoa. They don't know he's calling and he doesn't know who will answer the phone. Will it be a disaster or a lovely, fun ...

Kamala Harris’ stepdaughter Ella Emhoff was so “sheltered” by her stepmom’s failed presidential campaign that when she volunteered, staffers pre-screened her cold calls to make sure no one ...

To keep reporting during these dark and dangerous days, please help us reach our must-hit Spring Campaign goal. Our journalism is committed to cataloging Trump’s outrages and connecting the dots to ...

Northamptonshire Police says it has received several reports in recent weeks of traders cold calling at addresses in and around the Duston area, touting for business. Thousands of pounds have been ...