Highlights AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility.Voca ...

The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered ...

New Google AI product innovation for Gemma 3 LLMs, AI agents, Gemini Robotics AI models, Google Cloud Platform and cloud ...

Meltwater, a global leader in media, social, and consumer intelligence, has partnered with NICE, an artificial intelligence (AI)-powered customer service platform, to introduce Meltwater’s insights to ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Meltwater, a global leader in media, social and consumer intelligence, today announces a new collaboration with NICE, the world's leading AI platform for customer service, bringing Meltwater insights ...

By integrating Local Measure’s voice and CCaaS expertise with Amazon Connect ... AI capabilities into its customer experience platform. Prior to its intention to acquire Local Measure, it ...