After letting go 2,500 people, or 12% of its workforce, the online used car seller Carvana faces a moment ... driver told Forbes that newly hired customer service reps struggled to manage vehicle ...

A Carvana customer says he bought a 2019 Ford Mustang. Then he noticed something strange when he saw the paint job.

payment issues, inaccurate vehicle representations and unacceptable customer service. In addition to restitution and penalties, this settlement requires Carvana to come into compliance with all ...

Moreover, Carvana has made progress in streamlining and customer experience by leveraging artificial intelligence (AI) powered customer service tools, lowering overhead. As Carvana celebrates its ...

Carvana shifted from a growth-at-all-costs ... reconditioning, transport, customer service, and delivery. The company generates revenue in four main ways: retail vehicle sales, wholesale vehicle ...