Building on this momentum, the company is introducing a new organizational structure for its Safety business unit, designed to strengthen customer support, enhance product management, and drive ...

Kellie Smythe: Thank you, Didi. Good morning, and welcome to Matrix Service Company's third quarter fiscal 2025 earnings call. Participants on today's call include John Hewitt, President and Chief ...

DoNotPay, which offers an assortment of consumer-friendly services like tracking subscriptions, generating burner phone numbers, and searching for unclaimed property, now features a bot that will ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers. Recently, firms ...

How to Structure Customer Service Calls to Boost Satisfaction and Sales. by Jonah Berger, Yang Li and Grant Packard. July 1, 2024. Bernd Vogel/Getty Images. Post; Post; Share; Save; Buy Copies; Print; ...

June 4 (Reuters) - Microsoft (MSFT.O), opens new tab on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT ...

But by taking Copilot to call centers, Microsoft will be putting its technology into a field where it is not the dominant player, hoping to gain ground against rivals such as Salesforce.com and Zoom.

The layoffs will eliminate 8.2% of its 8,000 customer service-related positions for a total of 656 employees, who are not represented by a union, according to Bloomberg.