Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

UnitedHealthcare Services Inc. will pay $2.5 million under a deal given final approval by a federal court to settle a class action alleging it made telemarketing calls to consumers without their ...

Motorola Solutions (NYSE: MSI) today announced VESTA Hybrid, a new offer that unifies the power of Assist AI, advanced Radius ...

ArcBest sees a turnaround with rising tonnage/day growth and margin improvement potential. Read why I have a buy rating on ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that excel in innovation, experience, support, rates and more.

Screenshot 2025 05 21 at 1.16.32 PM A Customer Was Difficult In A Wine Store, So The Owner Talked Them Into Buying A Brand That Most People Cant Handle woman working in a wine store ...

Public Utilities Commission is critical of Xcel Energy's handling of power outages, customer service 01:13. Xcel Energy customers are experiencing more power outages for a longer period, according ...

Sona answers business calls 24/7, so none are missed. No missed calls means no missed customers. ... all businesses in the United States and 45% ... how we handle calls. It used to ...

Keep in mind the distinction between average handle time and average hold time. The second one measures how long a customer waits on hold before their call is answered. Here’s an average hold time ...

In inbound call centers, IVR is crucial for streamlining call handling, reducing wait times, and ensuring customers quickly reach the right support. Learn about some of the newest call center IVR ...