Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Apple is introducing new AI-powered call screening and “hold assist” features in its latest mobile operating system, iOS 26.

Customers are on average about twice as likely to use self-service options on their next customer service journey if the option is recommended by a call center agent, according to a Gartner survey ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call patients and check in on patients after they’re discharged from the hospital. The 29-hospital system originally ...

The rise of AI-powered agent assistance software is becoming essential for customer-focused organizations. These tools ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human intervention 70% of the time.

The group’s visit is the latest effort by Democrats to push back against President Donald Trump’s aggressive immigration ...

A 27-year-old woman, Tricia Ann Ovas, died after being thrown from a motorcycle and run over by a pickup truck in Bacolod ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

A car wash in Glendale was the latest business in Los Angeles County to be raided by ICE agents, according to several ...

Does the concept of artificial intelligence intimidate you? Or do you figure it won’ t have much impact on your life, so why bother learning about it? For example, the ...