Still, if the Centre is happy with one, two, or three surgical strikes, then nothing on earth can be more shameful and more disgraceful than this! To hell with two or three surgical strikes deep ...

A coroner has raised concerns about the lack of clear guidance for GP ‘care navigators’ and queries being handled at remote ...

GRAPEVINE Interactive’s three-tiered approach to artificial intelligence-based Client Service Automation (CSA) is lauded for injecting new meaning into the working lives of South Africa’s call centre ...

The growing computer chip industry needs skilled workers. Experts share how companies can source longtime professionals and ...

Join a 45-day free training program on agricultural entrepreneurship with SIPPO & NIAEM, offering loans & subsidies for business start-ups.

The Lagos State Traffic Management Authority (LASTMA) said its call centre has received more 5,000 calls since its ...

Congress workers hold protest outside 24, Akbar Road against the Centre over the Enforcement Directorate filing a chargesheet ...

Application for the change of use of the Skybound Care Farm & Therapy Centre at Campbell Farm, Wiston, near Haverfordwest ...

Though still notes it's committed to further $80 billion investment in AI infrastructure, saying: 'We will continue to grow ...

2. Competitive Advantage: Implementing advanced data science solutions—especially in call centers—can give Nigerian firms an ...

For one Westpac customer, close to impossible, after call centre staff intervened to shut down the transfer. “We’re not going to be able to facilitate this payment if you’re not forthcoming ...

Observe.AI has enabled more than 350 enterprises to make their contact centres more efficient through its AI stack ...