Still, if the Centre is happy with one, two, or three surgical strikes, then nothing on earth can be more shameful and more disgraceful than this! To hell with two or three surgical strikes deep ...

A coroner has raised concerns about the lack of clear guidance for GP ‘care navigators’ and queries being handled at remote ...

GRAPEVINE Interactive’s three-tiered approach to artificial intelligence-based Client Service Automation (CSA) is lauded for injecting new meaning into the working lives of South Africa’s call centre ...