Observe.AI has enabled more than 350 enterprises to make their contact centres more efficient through its AI stack ...

Newcastle City Council says that the waiting times to speak to staff in its contact centre have dropped dramatically, from an ...

Despite a plethora of standout performances for the Ospreys neither Wayne Pivac or Warren Gatland were entirely convinced the ...

Everyday volunteer firefighters rush to answer the call for help across the Commonwealth even though many struggle with ...

From 27 March BBC account holders across the UK will start to receive an online questionnaire to help identify what they want from the BBC now, and what they want from it in the future ...

The small group who made Liverpool Premier League champions-elect also contributed to coming up short in the Carabao Cup and ...

Before the sirens and the flashing lights, there’s a voice on the end of the phone. That’s where saving lives begins. “We’re ...

With little to no contemporaneous oversight of the extensive government spending, chances are that poorly thought out decisions are being made and that ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Yes, climate change has “intensified everything” but “we are better prepared” and wildfires are now smaller in County Wicklow because EU-praised co-ordination between local, neighbouring and national ...

Sky is set to close three of its customer service centres with about 2,000 jobs at risk. The group plans to close its sites in Stockport, Sheffield and Leeds Central, with operations in Dunfermline ...