GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Moving through all the ranks of the call center industry into becoming CEO is rare. Jim Ryan's story may sound like a ...

Few media companies are nimble enough to rapidly respond to changes in consumer trends and the emergence of new technologies.

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Police have sealed an illegally crossing between Thailand and Cambodia to smash call centre scam gangs allegedly trafficking ...

Less than a week after The Night Agent 's Peter Sutherland returned to fans' lives — with Rose questionably still along for ...

Across a pair of complicated blockbuster trades on Friday night the Vancouver Canucks remade their roster and charted a new ...

In season one of The Night Agent, Peter Sutherland (Gabriel Basso) goes from manning an emergency phone in the White House to getting wrapped up in a massive government conspiracy. By the season's ...

The Maple Leafs need a centre and will try to get one before the March 7 NHL trade deadline. Who makes sense? Jonas and CJ ...

Based on the novel of the same name by Matthew Quirk, it follows an FBI agent whose life descends into chaos by one phone call and a conspiracy ... a mysterious phone number at her aunt and ...

a former call centre agent at Fenwick Boshoff Attorneys, about the call centre industry and its demanding nature. "In the years of working in the call centre industry, I can safely say it is one of ...

While the January transfer window is open and Premier League clubs are negotiating for new signings, they could still be on the lookout for free agents that ... only spent one season at Besiktas ...