Promising overseas job opportunity turned into a horrifying ordeal for three Mira Road men, who recently returned to India ...

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

From a recruitment perspective, contact centre roles are among the most difficult to retain and fill , and applications per ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

MTN Nigeria has appointed Egerton Idehen as Chief Broadband Officer (CBBO), effective April 2025.

AI is reshaping pricing models in call-centre and business messaging services, shifting from pay-per-message or seat models ...

Call centers are transitioning from pay-per-seat models to outcome-based pricing as AI adoption reduces manpower costs.

Two South African technology company, Saigen and Callbi, are to enable a seamless switch between languages mid-conversation across South Africa’s most commonly spoken languages, including isiZulu, ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation offerings. LONDON and MIDLANDS, England and BUCHAREST, Romania and ST. GEORGE, Utah ...

There's a new type of AI bot on the block—and this time, it's completely autonomous. AI agents are steadily making their way ...