To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Austin's only Black community radio station KAZI 88.7 FM recently moved locations to the Austin Community College Highland campus: see what else has ...

After nearly 30 years of partnering with south side residents, Sixteenth Street Community Health Centers has cut back its ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls ...

“The state will say that the website or the call center has like a 99% uptime … but the actual functionality was breaking down,” said Nordlund. Nordlund told Channel 9 UnidosUS brought their ...

Employees wear headsets while working at desks at the 24/7 Customer Philippines Inc. call center in Cebu, Philippines, on Saturday, Sept. 26, 2015. Philippine economic growth will probably quicken to ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

As India's digital transformation accelerates, Call Center Solutions for Small Businesses are becoming an indispensable tool for entrepreneurs looking to scale sustainably while offering fast ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.